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Direct tv service Support Ticket - Verizon

Direct tv service Support Ticket


Created By: lcuree's Picture lcuree Last Reply: lcuree's Picture lcuree
Priority Level: [Emergency] Status: [Open]
Created: 8 years ago Last Updated: 8 years ago
Department: N/A Replies: 0

I called Verizon due to an advertisement I saw. Price was lower than current company and we wanted FIOS. Son has FIOS and loves the quality. Verizon did not have FIOS in my area but offered a Triple Package that was $109 plus tax and a one time fee of $20 for internet. The TV service was Direct TV. I never spoke with Direct TV other than to schedule installation appointment which also had to be rescheduled because of no equipment. Just like it was when the CEO went under cover as an employee on the TV show. I guess the CEO did not get things fixed. Tech had to come to home twice in one day to get the TV's to work correctly. My first bill was $175 and it came from Verizon. Much higher than I was quoted but I paid. Then the Direct TV service was poor. We had a little bit of rain and the picture on TV would freeze, a little bit of wind and the picture would freeze. Friends and neighbors told me that is what Direct TV is known for. So I called Verizon and questioned cancel procedures. Was told I had 30 days. The next day I called Verizon and they cancelled the Triple package. I still had no contact with Direct TV. The following day I called Verizon on how to return equipment. I was told how to return their modem but it would be best to call Direct TV directly. I called Direct TV. They told me how to return their equipment and my cancel fee for 18 days was $487. I almost passed out. I signed a lease equipment agreement the day the tech installed the boxes. In other words Direct TV does not have any cancel grace period. Direct TV when they called to schedule the installation appointment nothing was said about no cancel period, the tech didn't say anything and neither did Verizon when I called to purchase nor when I called to find out cancel procedures. You have to know up front you don't like Direct TV's product. I have to pay the $487 or be stuck with their product for two years.
Verizon states they are only an agent for Direct Tv and can not help me and Direct TV says just pay or they will take the $487 out of my bank account. I checked into Verizon in the first place because we could not afford our current carrier. Now I am in the middle and it is costing me the consumer. Things are not right with this picture, please help me. Thanks Linda


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